환불 정책

Refund Policy

HelloScrunch creates each accessory with care and inspects every item before it is shipped. If you experience an issue with your order, we are always happy to review it fairly and help where we can.

Returns and Exchanges

Due to hygiene reasons, we do not accept returns or exchanges for accessories simply because you have changed your mind.

If an item has a verified craftsmanship defect, we are happy to offer an exchange within 15 days of purchase, subject to review and approval.

To request assistance, please contact us at helloscrunch1@gmail.com. Please include your order number, a description of the issue, and clear photos of the item.

Items returned without first contacting us and receiving approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your accessory arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at helloscrunch1@gmail.com. Please provide clear photos of the item, its packaging, and any visible damage so that we can properly assess the situation.

If your request is approved, we will provide instructions for the next steps and, where applicable, arrange a replacement or other appropriate resolution.

Normal Wear and Tear

Our accessories are carefully handmade and inspected before shipping. However, normal wear and tear may occur over time, particularly with delicate materials such as satin, which is selected for its soft and gentle feel.

Normal wear and tear is not considered a craftsmanship defect. Requests made more than 15 days after purchase will generally be considered normal wear and tear and will not be eligible for a return or exchange, unless otherwise required by applicable law.

Non-Returnable Items

Accessories are non-returnable for hygiene reasons, except where an item arrives damaged, defective, incorrect, or where a return is required by applicable law.

Sale items are final sale unless they arrive damaged, defective, or incorrect.

Gift cards are non-refundable.

European Union Customers

If your order is shipped to the European Union, you may have a legal right to cancel or return your order within 14 days of delivery without providing a reason, subject to applicable legal exceptions.

To exercise this right, please contact us at helloscrunch1@gmail.com within 14 days of receiving your order. Items must be returned in accordance with applicable law and our return instructions.

Refunds

If a refund is required or approved, we will notify you after we receive and inspect the returned item.

Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at helloscrunch1@gmail.com.

Return Address

Thank you for supporting our small business. We carefully and fairly review every request.