Politique d’expédition

HelloScrunch takes care in preparing every handmade accessory. Each order is reviewed and carefully inspected before shipment.

Order Processing Time
Please allow 2 to 4 business days for your order to be processed before it ships. Processing time does not include weekends or public holidays.
During busy periods, product launches, holidays, or promotional events, processing times may be longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.

Shipping Rates and Delivery Estimates
Shipping costs and available delivery options are calculated and displayed at checkout based on your delivery address and selected shipping method.
For orders shipped to the United States, delivery generally takes 3 to 7 business days after dispatch.
For international orders, where available at checkout, delivery generally takes 7 to 21 business days after dispatch. Delivery times are estimates only and may vary due to customs processing, carrier delays, weather, or other circumstances outside our control.

Shipping Destinations
We ship to the destinations available for selection at checkout. If your country or region is not available at checkout, we are currently unable to ship to that location.

Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available. Please allow up to 48 hours for tracking information to update after shipment.

Address Accuracy
Please ensure that your shipping address is complete and accurate before placing your order. HelloScrunch is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address submitted by the customer.
If you need to change or cancel an order, please contact us as soon as possible at helloscrunch1@gmail.com. We cannot guarantee changes or cancellations once an order has entered processing or has shipped.

Customs, Duties, and Taxes
For international orders, customs duties, import taxes, brokerage fees, and other charges may apply. These charges are determined by the destination country and are the responsibility of the customer.
HelloScrunch is not responsible for delays caused by customs clearance procedures.

Lost, Delayed, or Damaged Packages
If your package is delayed, please first check the tracking information and contact the shipping carrier for the most current update.
If your order arrives damaged, please contact us within 48 hours of delivery at helloscrunch1@gmail.com. Please include your order number and clear photos of the item, packaging, and shipping label so that we can review the issue and assist you.
For questions about shipping, please contact us at helloscrunch1@gmail.com.